Privacy Policy

GuestVet, Inc. ("GuestVet", "we", "us", or "our") operates a guest research platform for short-term rental hosts. This Privacy Policy describes what information we collect, how we use it, and your rights regarding that information. It applies to our website, waitlist, and — when launched — our full Service.

We are not a consumer reporting agency under the Fair Credit Reporting Act (FCRA). Our Service aggregates publicly available data and AI-generated analysis. By using GuestVet, you agree to this Privacy Policy. If you do not agree, please do not use our Service.

Information you provide directly

• Email address — collected when you join our waitlist or create an account.
• Account details — name, payment information, and property details when you subscribe.
• Guest queries — names or profile links you submit to generate a report.
• Communications — emails, support requests, and feedback you send us.

Information collected automatically

• Log data — IP address, browser type, pages visited, and timestamps.
• Device information — operating system, device type, and screen resolution.
• Usage data — features used, search queries submitted, and session duration.
• Cookies and similar technologies — see Section 7 for details.

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Send you early access notifications and product updates (you may opt out at any time).
• Process transactions and send related billing information.
• Generate guest reports in response to your queries.
• Detect, investigate, and prevent fraud or abuse.
• Comply with legal obligations and enforce our Terms of Service.
• Conduct aggregate, anonymized analysis to improve our AI models.

We do not sell your personal information to third parties. We do not use your information to train third-party AI models without your explicit consent.

We may share your information with:

• Service providers — companies that help us operate the platform (hosting, email delivery, payment processing, analytics). These providers are contractually obligated to protect your data and may only use it to perform services for us.
• Legal authorities — when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect the rights, property, or safety of GuestVet, our users, or others.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on the Service prior to any such transfer.

We do not share individual guest query data (the names or profiles you search) with other GuestVet users or any third party, except as required by law.

We retain your account information for as long as your account is active or as needed to provide the Service. We retain report query logs for up to 12 months for security and abuse prevention purposes, after which they are deleted or anonymized.

Waitlist email addresses are retained until you unsubscribe or request deletion. You may request deletion of your data at any time by emailing privacy@vett.io.

We implement industry-standard technical and organizational measures to protect your information — including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

In the event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law.

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and gather aggregate analytics. Specifically:

• Essential cookies — required for the Service to function (e.g., authentication tokens). These cannot be disabled.
• Analytics cookies — help us understand how visitors interact with our site. We use anonymized, aggregated data only.
• Marketing cookies — used to measure the effectiveness of our waitlist campaigns. You may opt out via your browser settings or our cookie banner.

Most browsers allow you to refuse cookies or delete existing ones. Doing so may affect the functionality of the Service.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate or incomplete information.
• Deletion — request that we delete your personal information, subject to certain legal exceptions.
• Portability — request that we provide your information in a machine-readable format.
• Objection — object to certain processing of your information, including direct marketing.
• Opt-out of sale — we do not sell personal information, but you may submit a request to confirm this.

To exercise any of these rights, please contact us at privacy@vett.io. We will respond within 30 days. We may need to verify your identity before fulfilling your request.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including the right to know, the right to delete, the right to correct, and the right to opt out of the sale or sharing of personal information. We do not sell or share personal information as defined by the CCPA.

To submit a verifiable consumer request, email privacy@vett.io with the subject line "CCPA Request." We will not discriminate against you for exercising your rights.

GuestVet is based in the United States. If you access the Service from outside the US, your information will be transferred to and processed in the US, where data protection laws may differ from those in your country. By using the Service, you consent to this transfer.

For transfers of personal data from the European Economic Area (EEA) or United Kingdom, we rely on Standard Contractual Clauses approved by the European Commission where applicable.

The Service is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly. If you believe we may have information from or about a child under 13, please contact us at privacy@vett.io.

We may update this Privacy Policy from time to time. We will notify you of material changes by email (to the address associated with your account) or by posting a prominent notice on the Service at least 14 days before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Privacy team: